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FAQs

The work shown on femkecolaris.com is exclusive to our website, which means, you won't find the same artwork in the offered dimensions on other online galleries or web stores.

 

By purchasing a piece through femkecolaris.com, you're investing in the career of the artist and supporting the future of art!

 

 

ORIGINAL ARTWORK

 

An original artwork is a unique piece of hand drawn, painted or mixed media artwork, made and signed by Femke Colaris. Mediums typically include acrylic, gouache, watercolor, pencil or collage papers. The handwork and therefore the natural nuances make the artwork a unique piece of art.

 

  

AUTHENTICITY

 

To guarantee you are collecting an authentic work of art, each artwork is personally signed by Femke Colaris and comes with an engraved stamp, including the edition series information. 

 

 

ARE YOU OPEN FOR COMMISSIONS?

 

Yes, yes and yes. We are open to all!

If there is an original work that you love that is no longer available for sale, please contact us and we can discuss a special commission for a new original work. We'll also gladly help facilitate the payment processing, and shipping to bring the work into your home. Just send us an email !

 

 

WHAT IS A LIMITED EDITION PRINT?

 

A limited edition is a fixed number of identical prints. The artist directly oversees production and sets the edition size. Unfortunately, when an edition is sold out, it is no longer available. A limited edition print has more value than an open edition print because the availability and scarcity of each work is controlled.

 

 

WHAT IS AN OPEN EDITION PRINT?

 

Open edition prints may be endlessly reproduced. An open edition print is often priced lower and valued lower than a limited edition print, because there is an unlimited amount of availability.  

  

 

HOW ARE YOUR PRINTS MADE?

 

All the details of each original work or print are listed on the individual pages for each artwork. For our limited edition prints, we use digital processes such as digital inkjet and c-prints. All prints are printed on high quality, acid free Fine Art paper, designed and printed in Germany.

 

 

SOLD OUT - WILL IT BE RESTOCKED?

 

When pieces are sold out, they are no longer available for sale and will not be restocked in the same dimensions as they already have been sold. Get it before it's gone!

 

 

DO YOU OFFER FRAMING?

 

Yes, we offer professional framing, but only for original artworks. 

 

 

WHAT ABOUT SHIPPING COSTS?

We are happy to offer you free worldwide shipping!

 

 

DO YOU SHIP INTERNATIONALLY?

 

Yes we do! To allow us to serve you at the best, please complete the shipping form upon checkout and try to be as detailed as possible, including a phone number, which is always helpful for international orders. For more detailed information about shipping, please visit 'Shipping & Returns'.  

 

 

WHICH PAYMENT FORMS DO YOU OFFER?

 

We offer different kind of payment methods:

 

Stripe:   

By choosing Stripe as your payment method, you'll be able to pay with Credit Card: Visa, MasterCard and American Express.

 

Paypal:                         

By choosing Paypal as your payment method, you'll be able to pay with Credit Card, Debit Card, or Bank transfer. As a Paypal 'Guest' you can pay without creating a Paypal account. 

 

Payment in advance:     

This form allows you to easily transfer the payment to our bank account. Once the complete payment reaches our account, your order will be processed.  

 

 

WHAT ABOUT TAXES & DUTIES ON INTERNATIONAL ORDERS?

 

If you order from a country outside the EU, and the order arrives in your country, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the costumer. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. However, if applicable, we will support with any communication of information with customs as necessary. Please refer to your local postal service for rates of expected duties and taxes.

  

 

IS IT POSSIBLE TO RETURN AN ORDER?

 

Yes, it is! We are dedicated to provide you with accurate descriptions and visuals of the artwork featured on our website. However, if the artwork is not what you've expected, please contact us by email so we know which item will be on it's way back to us. To avoid high costs for both of us, please do not return any orders without contacting us. For more information regarding our return policy, please visit 'Shipping & Returns'.

 

 

MY PACKAGE IS LOST, WHAT DO I DO?

 

If your package is lost in transit, please send us an email as soon as possible and we will try our best to resolve the issue.  If the item had not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (Germany and EU only). For international orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that we are not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

 

  

ANY OTHER QUESTIONS LEFT?

 

Don't hesitate to send us an email contact@femkecolaris.com, or fill out the fields below.

 


Note: Please fill out the fields marked with an asterisk.